Shipping policy

Postal shipping

Normally, shipping for scroll picture boxes within Switzerland is CHF 20.00 - only for panels and larger objects will a new charge be made.

Customers abroad must pay the import duty themselves upon receipt of the artwork.

When sending scroll paintings by registered mail, the description is "Poster in used wooden box". No details of art are given as there are usually no official Japanese certificates available. All objects in the GUIGNARD KYOTO COLLECTION were correctly exported from Japan as "household effects" in 2022 when they were finally relocated and imported into Switzerland in accordance with the regulations.

Damage

If the item is damaged upon arrival because it has been handled improperly during transportation, the damaged parts must be photographed immediately upon unpacking and the local post office must be notified. At the same time, evidence of the damage must be sent to the seller.

If the item is lost during transportation, the seller is liable, i.e. the buyer will be refunded 100% of the purchase price.

Translated with DeepL.com (free version)